Managed IT

We’ve got your back.

Support levels that match your team needs

At Worktopia we believe you should only pay for the support you need. That’s why our support plans are scalable according to the size of your team. Users can be easily added and removed month-to-month, so there will never be any surprise invoices.

Help Desk

$ 40

per User/MonthFree Consultation

Help Desk includes
All of these core features:

  • Support for Office 365 + Work Apps
  • Business or After Hours Phone Support
  • 24/7 Ticketing Support
  • Support Hub, Tips & Videos
  • Single Monthly Bill
  • Single Point of Contact
  • Staff On/Off Boarding
  • Single Sign-On for Work Apps
  • Optional Multi-Factor Authentication

Managed CloudYour own IT department

$ 70

per User/MonthFree Consultation

Managed Cloud includes
All Help Desk features plus:

  • Fully managed Work Devices
  • Device Troubleshooting (incl. Printers)
  • Proactive Monitoring
  • Device Provisioning
  • PC & Mobile Device Security
  • Single Sign-On for Work PCs
  • Hardware Procurement
  • IT Asset Management
  • Monthly Managed Service Report
  • Account Manager & Direct Escalation
  • Annual Cloud Computing Workshop
  • Bitdefender Business Security

Managed Cloud+

$ 90

per User/MonthFree Consultation

Managed Cloud+ includes
All the features plus:

  • Fully managed IT Infrastructure
  • Microsoft Azure Management
  • Onsite Server/s Management
  • Cloud/Local Network Management
  • Remote Apps Maintenance
  • Fully Managed Backups
  • Centralised Email Signatures

Core Features included for everyone

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Business Hours Phone Support

Our Support Engineers are available 8am – 5pm (Brisbane GMT+10) Monday – Friday.

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24/7 Ticketing Support

Submit your issues anytime of the day by email or our comprehensive Support Centre.

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Single Monthly Bill

Receive a single monthly bill from us for your entire cloud computing solution.

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Single Point of Contact

Staff don’t need to determine who best to escalate an issue to, we’ll do that for you.

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Help Centre, Tips & Videos

Our Help Centre assists you get the answers for common queries and procedures in a jiffy.

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Staff On/Off Boarding

We manage staff access to apps for you to ensure security as your team grows and staff depart.

Add-Ons for complete coverage

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Onsite Support

Onsite support is available for Internal Networking, Internet or Device Configuration at a flat fee of $140 p/hour + travel time.

Contact us
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After Hours Phone Support*

If you require phone support for staff after-hours and on weekends, we’ve got you covered for only $25 p/month.

Contact us

We promise to deliver prompt support,
even at our busiest.

response time guarantee

High Priority

2 Hours

Normal Priority

4 Hours

Low Priority

8 Hours

The small print

We’ve got nothing to hide

  • Pricing is in Australian Dollars and exclusive of GST
  • All offerings are subject to a (5) user minimum.
  • Our offices are closed (and support staff unavailable) for same-day response during National & Queensland Public Holidays.
  • After Hours Help Desk offerings are provided in partnership with an offshore support team specialising in Office 365 and Tier 1 device troubleshooting. After hours help desk staff may be unable to properly support unique line of business applications.

How do we compare to your existing IT provider?

Discover how we can create your Worktopia with an obligation and jargon free consultation. We’ll review your existing business IT systems and provide an informed cloud migration plan with transparent costs analysis.